My browser / computer camera isn't working!

If you're having trouble recording with your computer (you're stuck on a grey screen that stops you from recording), there's a good chance that Camio doesn't have adequate permissions from you to work! When you view www.camio.com/cam for the first time, your Chrome & Firefox browser will ask you to allow Camio access to your computer's camera. If you accidentally clicked "Deny" or "Cancel", here's how to fix it:

For Google Chrome

  1. Open www.camio.com/cam in a new tab in Chrome

  2. Look at your address bar for a small camera icon (it may have a small red x on it). Click on the icon to open your Chrome camera permissions.



  3. If "Continue blocking camera access" is selected, then click on the top option, "Always allow www.camiocam.com to access your camera" (Don't worry - Camio can only record when you tell it to!)



  4. Click "Done"

  5. Refresh the page. The red x should now be gone and you'll be able to record!

 

 

For Firefox

  1. Open www.camio.com/cam in a new tab in Firefox

  2. Look at the left of your address bar for a small lock icon. Click on the icon to open your Firefox camera permissions.



  3. If "Block" is selected for the "Use the Camera" option, then click on the "Allow" option (Don't worry - Camio can only record when you tell it to!)



  4. Refresh the page. You should be able to record!

 

Yay it works!

 

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