How do I permanently delete my video and images?

Automatic Deletion

All images and video are automatically deleted after they're 30-days old unless you saved the content as part of Camio (e.g. by sharing or saving a specific event).

Immediate Deletion

The desktop browser version of Camio has a Delete Forever menu option on the muti-select menu that forces immediate deletion prior to the normal 30-day rolling purge of content.

  1. Click the checkbox in the upper right corner of the earliest and latest Events you want to delete immediately.
  2. Choose More > Delete Forever.
  3. See your email for confirmation of the deletion request, which takes about 10 minutes to complete.

WARNING: When using this new Delete Forever menu option, all of the content between the earliest and latest timestamps selected will be deleted permanently as soon as you click the menu option. The deletion is NOT limited to the individually selected Events.

FAQ

Answers to some frequently asked questions about deleting:
  • Only the owner of the account may Delete Forever (i.e. you cannot delete content as the guest of another user).
  • Content belonging to a Saved Event is deleted only after the Saved Event has been deleted. Delete your Saved Events at camio.com/camios.
  • Your browser's local cache may still contain an image even after that image has been deleted from camio.com.

 

Account Deletion

You can also delete your entire account, but this prevents the email address associated with your account from being used again with Camio once you've pressed the delete button at camio.com/delete-account. Be careful.

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