How do I set up Camio for my customer?

This article is deprecated and replaced by these instructions that use Camio Box instead:


Installing cameras and setting up Camio for a customer? Here's what to do:

What You'll Need for Setup

  1. Name of the customer's Wireless Network (also known as SSID)
  2. Password to the customer's Wireless Network (also known as Network Key)
  3. A broadband Internet connection (DSL, cable, 4G, etc) on site
  4. A laptop, tablet, or smartphone to: A) check WiFi strength in the camera mounting location; and B) to check the camera's view.

Note: If possible, set up the camera using the Camio app on an Android phone. It will automatically join the camera to the user's WiFi network, reducing the complexity of the setup.

Note: This guide is for installation with a Sharx camera. For setup instructions with other IP cameras, view the Installing other IP Cameras article.

Estimating Installation

  1. Request photos of the anticipated mounting locations of the cameras: Ask the customer to make sure the approximate height of the location is viewable (to determine whether one or two people are needed for installation)

  2. Identify distance from existing AC power outlets to the anticipated mounting locations (to determine if extension cords, doorbell wiring, Power-over-Ethernet, or new AC outlets will be needed)

  3. Verify WiFi signal strength at each anticipated mounting location: ask the customer to hold their smartphone near the camera's location to verify there are at least 2 bars of signal strength. If not, WiFi bridges that extend the range of the network, or PoE switches, will be needed.

  4. Request photos of the approximate viewing angles of the camera locations (to determine the number and types of cameras that will be required)

  5. Note: The main costs are installation are driven by:
    1. Whether one or two installers are required to mount the cameras
    2. Whether the installer will need to create new AC outlets
    3. The number of cameras to mount
    4. The accessibility of the cameras to receive power



  1. Check the WiFi signal strength at the camera's desired location: Before mounting the cameras, do a quick check of the signal strength at the camera's location by holding your smartphone or laptop near the desired location. Make sure you have at least 2 bars of strength. If you don't, you'll need to extend the range of the network with router in "bridge mode" or connect the camera via Ethernet cable or power line.

  2. Unbox and plug-in the camera:
    1. Attach the WiFi antennae to the camera
    2. Connect the Ethernet cable to an open port in your network router
    3. Connect the other end of the Ethernet cable to the Connection Box of your camera

  3. Configure the camera to join the customer's WiFi network: You do not need to install any software for your camera to work with Camio. You can configure the camera from any web browser. NOTE: Sharx Cameras require the use of the 2.4Ghz band and a maximum mode of 130kbps. Many modern WiFi routers operate on both 2.4Ghz and 5Ghz bands, so make sure that you connect to the SSID operating on 2.4Ghz.

    1. From a Computer:
      1. Join your computer/tablet/smartphone to the same network as the one the camera is plugged into.
      2. Go to after the camera has been powered up for at least one minute.
      3. Click the Add New Camera and Sharx v5 button next to the camera and follow the prompts.
    2. From the Android App:
      1. Join your Android device to the WiFi network
      2. Install the Camio app on the phone
      3. Sign-in and choose Add New Camera from the ... overflow menu in the upper right and Other then IP Camera then A Camio-Ready camera.
      4. Select Use this phone's Hotspot if you have a cellular data connection or Use your router if the camera is plugged-in via Ethernet cable.
      5. Click the Configure Cameras button to find the camera on your local network
      6. Click the Configure button next to the found camera and follow the prompts.

  4. Mark and verify where the camera will be mounted:
    1. Verify that signal strength is at least 2 bars
    2. Confirm that the camera is placed at the correct viewing angle (you can check this by clicking on the "Cameras" tab of the customer's account)
    3. Make sure the camera is within 45 feet of objects the customer wants to see in the dark (infrared lights are only effective within 45 feet)

  5. Mount the Camera
    1. Attach the white metal base of the camera mount
      1. Use the included Allen wrench to completely detach the white metal base from the ball-joint metal rod
      2. Mark the 3 spots for pilot holes by holding up the base and marking through the holes of the base
      3. Drill small pilot holes for the wood screws or stucco expanders
      4. Screw the metal base into the mounting location

    2. Attach the camera to the ball-joint metal rod
      1. Choose whether to hang the camera upside-down or not
      2. Screw the ball-joint rod into the bottom or top of the camera
      3. Plug the unused hole with the white rubber plug provided

    3. Attach the ball-joint metal rod to the mounted white base
      1. Use the provided Allen wrench to re-attach the rod to the base
      2. Tighten sufficiently to support the weight of the camera, but not so tight that you cannot make minor positioning adjustments

    4. Fine-tune the camera's viewing angle
      1. Connect the white Connection Box to power
      2. Open the Cameras page of the camera in the customer's account
      3. Adjust and tighten the camera's ball-joint swivel with the provided Allen wrench when the correct viewing position is attained

  6. Confirm the camera is recording correctly
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