This article is deprecated and replaced by these instructions that use Camio Box instead:
Installing cameras and setting up Camio for a customer? Here's what to do:
What You'll Need for Setup
- Name of the customer's Wireless Network (also known as SSID)
- Password to the customer's Wireless Network (also known as Network Key)
- A broadband Internet connection (DSL, cable, 4G, etc) on site
- A laptop, tablet, or smartphone to: A) check WiFi strength in the camera mounting location; and B) to check the camera's view.
Note: If possible, set up the camera using the Camio app on an Android phone. It will automatically join the camera to the user's WiFi network, reducing the complexity of the setup.
Note: This guide is for installation with a Sharx camera. For setup instructions with other IP cameras, view the Installing other IP Cameras article.
- Request photos of the anticipated mounting locations of the cameras: Ask the customer to make sure the approximate height of the location is viewable (to determine whether one or two people are needed for installation)
- Identify distance from existing AC power outlets to the anticipated mounting locations (to determine if extension cords, doorbell wiring, Power-over-Ethernet, or new AC outlets will be needed)
- Verify WiFi signal strength at each anticipated mounting location: ask the customer to hold their smartphone near the camera's location to verify there are at least 2 bars of signal strength. If not, WiFi bridges that extend the range of the network, or PoE switches, will be needed.
- Request photos of the approximate viewing angles of the camera locations (to determine the number and types of cameras that will be required)
- Note: The main costs are installation are driven by:
- Whether one or two installers are required to mount the cameras
- Whether the installer will need to create new AC outlets
- The number of cameras to mount
- The accessibility of the cameras to receive power
- Check the WiFi signal strength at the camera's desired location: Before mounting the cameras, do a quick check of the signal strength at the camera's location by holding your smartphone or laptop near the desired location. Make sure you have at least 2 bars of strength. If you don't, you'll need to extend the range of the network with router in "bridge mode" or connect the camera via Ethernet cable or power line.
- Unbox and plug-in the camera:
- Attach the WiFi antennae to the camera
- Connect the Ethernet cable to an open port in your network router
- Connect the other end of the Ethernet cable to the Connection Box of your camera
- Configure the camera to join the customer's WiFi network: You do not need to install any software for your camera to work with Camio. You can configure the camera from any web browser. NOTE: Sharx Cameras require the use of the 2.4Ghz band and a maximum mode of 130kbps. Many modern WiFi routers operate on both 2.4Ghz and 5Ghz bands, so make sure that you connect to the SSID operating on 2.4Ghz.
- From a Computer:
- Join your computer/tablet/smartphone to the same network as the one the camera is plugged into.
- Go to www.camio.com/settings after the camera has been powered up for at least one minute.
- Click the Add New Camera and Sharx v5 button next to the camera and follow the prompts.
- From the Android App:
- Join your Android device to the WiFi network
- Install the Camio app on the phone
- Sign-in and choose Add New Camera from the ... overflow menu in the upper right and Other then IP Camera then A Camio-Ready camera.
- Select Use this phone's Hotspot if you have a cellular data connection or Use your router if the camera is plugged-in via Ethernet cable.
- Click the Configure Cameras button to find the camera on your local network
- Click the Configure button next to the found camera and follow the prompts.
- Mark and verify where the camera will be mounted:
- Verify that signal strength is at least 2 bars
- Confirm that the camera is placed at the correct viewing angle (you can check this by clicking on the "Cameras" tab of the customer's account)
- Make sure the camera is within 45 feet of objects the customer wants to see in the dark (infrared lights are only effective within 45 feet)
- Mount the Camera
- Attach the white metal base of the camera mount
- Use the included Allen wrench to completely detach the white metal base from the ball-joint metal rod
- Mark the 3 spots for pilot holes by holding up the base and marking through the holes of the base
- Drill small pilot holes for the wood screws or stucco expanders
- Screw the metal base into the mounting location
- Attach the camera to the ball-joint metal rod
- Choose whether to hang the camera upside-down or not
- Screw the ball-joint rod into the bottom or top of the camera
- Plug the unused hole with the white rubber plug provided
- Attach the ball-joint metal rod to the mounted white base
- Use the provided Allen wrench to re-attach the rod to the base
- Tighten sufficiently to support the weight of the camera, but not so tight that you cannot make minor positioning adjustments
- Fine-tune the camera's viewing angle
- Connect the white Connection Box to power
- Open the Cameras page of the camera in the customer's account
- Adjust and tighten the camera's ball-joint swivel with the provided Allen wrench when the correct viewing position is attained
- Attach the white metal base of the camera mount
- Confirm the camera is recording correctly