Your https://camio.com/tools/accounts page shows a plethora of information about your currently connected cameras and Camio Boxes. Included in this information is a log of recent events that have caused your Camio Boxes to restart.
Example of one restart log message
There will be up to ten messages shown, and the ones with the red exclamation point next to them have occurred in the last 24 hours.
The messages that correspond to errors on the system are the following:
- "restarting due to too high memory usage (XX% > YY%)": This message means that your Box was using too much of its available memory (RAM) and that it restarted to prevent itself from thrashing.
- "restart and disk-wipe requested": This message means that Box detected the file system as dangerously full so it purged all local video storage to prevent the device from crashing.
- "restarting Box because of timeout from (XX), delta=Y seconds, timeout=Z seconds": this error occurs when a child process of the Box firmware has not made contact after a Z second maximum timeout. In this case, Box restarts to reinitialize all child processes.
Recommended Action: All of the errors above are symptoms that arise when a device is overloaded. We recommend reducing the number, bit-rate, or resolution of the streams that are connected to Box. For more information on the recommended load for a given Camio Box, read this article.
The messages that correspond to normal system events are the following:
- "called factory_reset() in the client process": this message is logged when a factory reset is performed on the device.
- "rebooting to enact DHCP network settings": this message is logged when a user requests that the device obtains a DHCP networking lease via an external config file.
- "rebooting to enact static-ip network settings": this message is logged when a user requests that a device is assigned a static-IP address via an external config file.
- "restarting because of command: OPTION_RESET": this message is logged when a user deletes a Box from their account.
- "restarting because of command: RESTART": this message is logged when the server requests that a Box is restarted. This often occurs before a firmware upgrade.
- "restarting after new options from ping-java, a storage location change": this message is logged after a user has requested that the device change from volatile to disk storage or vice versa.
- "rebooting system to apply static-IP address (X.X.X.X)": this message is logged when a user requests that a device is assigned a static-IP address via the https://camio.com/boxes page.
- "rebooting system to apply a DHCP networking lease": this message is logged when a user requests that a device obtains a DHCP networking lease via the https://camio.com/boxes page.
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