Using Camio

Getting Started

• How do I get started with Camio?
• How do I set up a zone?
• How does Camio learn what's important to me?
• What is the Camio Daily?

Viewing your Video

• What apps are available for Camio?
• How do I play events on Camio Mobile?
• How do I search my video?
• How do I share my video?
• Why is the video of my event choppy?
• How do I live-stream my camera?

See all 12 articles

Cameras

• How do I record with Camio apps?
• Can I lock my screen while recording with my computer's Web Browser?
• How do I turn audio recording ON or OFF?
• How do I turn recording ON/OFF remotely?
• How can I tell Alexa (Amazon Echo) to turn recording ON or OFF?
• Can I record with a Kindle Fire?

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Alerts

• How do I set up alerts?
• How do I turn alerts off/on?
• How do I change how I get alerts?

Delegated Recording

• How can I enable other people to record privately to my account?
• How can I email everyone links for Delegated Recording?
• How do I record to another person's account? (Delegated Recording)

Troubleshooting

• I can't access the Camio app for iOS - it just shows a spinner
• How do I fix video that's rotated or upside-down?
• Why am I not getting alerts?
• Why is my iPad camera zoomed-in too close?
• What is my WiFi password?
• How do I mute iPhone/iPad shutter sounds?

See all 16 articles

Security and Privacy

• Can anyone else see my videos?
• How can I lock my iPad or iPhone while I'm away?
• How do I reset my password?
• How do I delete particular events with the Camio Mobile app?
• How do I permanently delete my video and images?
• How do I delete my account?

See all 13 articles

Camera Installation

• How do I set up a smartphone or tablet to record?
• How do I set up Camio for my customer?
• How do I transfer my IP cameras to a new account owner?

Payments

• How do I change the number of cameras on my subscription?
• How much does Camio cost?
• Where do I view my billing information?
• How do I choose which camera(s) record video history?
• How can I pay once without a subscription?
• How do I cancel my subscription?

See all 7 articles

Applications

• PCI DSS Compliance Requirement 9: Restrict physical access to cardholder data
• Oregon State Law OAR 845-025-1450 requirement for Cannabis dispensaries

Other Cameras

Setup (DEPRECATED)

• How can I set up my Sharx camera using my web browser?
• How do I join a Sharx camera to my WiFi network using my browser?
• How do I set up some other Network IP Camera?
• How do I set up Vivotek FD8136 cameras?
• How do I set up a Vivotek PZ7111/PZ7112/PZ7121/PZ7122
• How do I set up a Mobotix T25, Mobotix S15

See all 23 articles

Troubleshooting

• Why am I missing video from my Sharx camera? I see only snapshot frames.
• How can I find the local network IP address of my camera?
• Why can't I hear the audio from my Nest Cam / Dropcam?
• How do I disable audio recording on a Sharx camera?

Camio Box

Setup

• (BETA) How to set up a Batch-Import enabled Camio Box VM
• How can I be certain my camera or NVR works with Camio?
• I have my Camio Box. What do I do next?
• Camio Box Frequently Asked Questions (FAQ)
• Can I run Camio Box in a Virtual Machine?
• How to set up Camio Box in VMWare Workstation

See all 15 articles

Cameras, DVRs, NVRs, VMSs

• Can I add a camera that's not on the local network? (Yes!)
• Why is it better to connect cameras via Camio Box instead of FTP?
• Using Hikvision DS-2CD2032-I with Camio Box
• Using the Lorex NR900 Series NVR with Camio
• How do I install the Sharx SCNC3904 outdoor cameras?

Troubleshooting

• Can I force Camio to ignore motion in specific zones?
• Can I use host names in the RTSP Server fields?
• How do I assign specific cameras to the Pro plan?
• How can I clear all the devices previously found on the network?
• How can I enable more channels on my FLIR DNR200?
• How can I use a static IP address for a camera?

See all 8 articles