Partners
Partner Setup
- What's the technical overview of Camio?
- How do I set up my own site powered by Camio?
- What are the options for billing and invoicing?
- How do I connect Camio to my Stripe account?
- What determines the price of Camio?
- How do I estimate the price of Camio SaaS and hardware?
Support
- How can I prepare the installation prior to arriving at the customer site?
- How do I count people, vehicles, or social distancing incidents?
- How do I define the floor plane 3D Grid for object counting, tailgating detection, and social distancing detection?
- What's the optimal setup for measuring parking space utilization?
- What's the optimal setup for tailgating detection?
- Can I assign a Box a static IP on the network without registering the Box?
Developer Tools
Camio Box
Setup
- How Do I Configure the Resources Allocated to my VirtualBox VM?
- Can I Configure My Camio Box Virtual Machine To Use Disk Storage?
- What are the dimensions of the Box 1510A?
- How do I apply a configuration to a Box without any network connection?
- How do I set up the Camio Box 1510A?
- How do I set up the Box 1730R rack server?
Cameras, DVRs, NVRs, VMSs
- How do I connect the Milestone VMS to Camio?
- Can I import cameras from a CSV file?
- How do I export cameras as a CSV file?
- How do I create a CSV file for bulk import setup of video streams?
- How can I add a camera that can't be found via network scan?
- How do I change the stream settings of a Reolink camera?
Advanced Topics
- How can I correct the orientation of a video camera? (rotated or upside down image)
- Can I temporarily override my Auto-upload Query Filter?
- Are common database vulnerabilities a risk in the on-premise Box gateway?
- Can I enable remote administration of the Camio Box rack server?
- Can I see the trajectory movement quickly before watching the video?
- How do I retrieve all Events regardless of my auto-upload query filter?
Troubleshooting
- How Can I Reseat the GPU On My 1700 Series Camio Box?
- What health monitoring dashboards are available?
- What are the meanings of the various stream "status" values?
- How can I tell whether Box has a connection to the Internet?
- What do the restart log messages on my /tools/accounts page mean?
- Can I upload Events as a single video?
Using Camio
Getting Started
- How do I get started with Camio?
- How does the Camio team help with my evaluation / PoC?
- How do I enter dates, times, and time ranges in the Search Box?
- How do I set up a zone?
- How does Camio learn what's important to me?
- What is the Camio Daily?
Viewing your Video
- How can our SOC display Events from all accounts as they happen?
- How can I tell which Events I've already reviewed?
- How can our SOC video wall display important Events as they happen?
- How can I easily find an account among hundreds of accounts?
- Can I mark Events as "suspicious" or "reviewed" for SOC triage?
- Which logical operators can I use in search queries?
Alerts
- How do I get tailgating alerts?
- How do I get alerts?
- How do I get alerts only for specific times of the day?
- How do I turn alerts on/off?
- How do I change how I get alerts?
- What type of Events can be detected automatically for Alerts?
Troubleshooting
- What is the minimum PPF for mask detection?
- How do I exclude reflections of people from social distancing detection?
- How do I see all Group accounts that have shared with me as a member of the Group?
- How can I improve the object classification in my feed?
- Do I lose my thumbs up/down training when Events are deleted?
- The Guest I added can't view my account. Why?
Security and Privacy
- How can I share a group of cameras?
- How does Camio detect tailgating without PII or biometrics?
- How do I switch my account to use Google for sign in?
- How do I enable two-factor authentication (2FA or 2-Step Verification)?
- Why isn't Camio Box working on my corporate network?
- Which servers does Camio Box access in its outbound network requests?
Payments
- How do I subscribe and pay?
- Can I pay for all accounts on my domain with a single invoice?
- How do I update payment information
- What is usage-based billing?
- How can I see actual usage in a billing period?
- How do I change the number of cameras on my subscription?
Applications
- How do I search for social distancing impinging and mask events?
- COVID-19 Social Distancing monitoring
- Video surveillance for the Security Operations Center (SOC)
- Video surveillance evidence in court
- PCI DSS Compliance Requirement 9: Restrict physical access to cardholder data
- Oregon State Law OAR 845-025-1450 requirement for Cannabis dispensaries
Didn't find what you need?
Contact us or visit camio.com