Partners
Partner Setup
- What's the technical overview of Camio?
- How do I set up my own site powered by Camio?
- What are the options for billing and invoicing?
- How do I connect Camio to my Stripe account?
- What determines the price of Camio?
- How do I estimate the price of Camio SaaS and hardware?
Support
- Where is the Data Sheet for Camio Box?
- How can I prepare the installation prior to arriving at the customer site?
- What's the minimum information needed for a remote installation?
- What's the checklist to prepare for remote installation?
- How do I count people, vehicles, or social distancing incidents?
- How do I define the floor plane 3D Grid for object counting, tailgating detection, and social distancing detection?
Developer Tools
Camio Box
Setup
- Which cameras work with Camio?
- How to set up a Camio Box VM in VMware ESXi/vSphere?
- How Do I Configure the Resources Allocated to my VirtualBox VM?
- Can I Configure My Camio Box Virtual Machine To Use Disk Storage?
- What are the dimensions of the Box 1510A?
- How do I apply a configuration to a Box without any network connection?
Cameras, DVRs, NVRs, VMSs
- How do I connect the Milestone VMS to Camio?
- Can I import cameras from a CSV file?
- How do I export cameras as a CSV file?
- How do I create a CSV file for bulk import setup of video streams?
- How can I add a camera that can't be found via network scan?
- How do I change the stream settings of a Reolink camera?
Advanced Topics
- How long does it take to upload Events matching my Lazy Indexing search using tag:box
- OpenAccess Alliance Program Factory Certified Product (FCP) Interface Document
- How can I limit the network scan IP range when my subnet is very large?
- Which is the primary NIC of the Box Pro?
- How can I dewarp fisheye cameras?
- How can I correct the orientation of a video camera? (rotated or upside down image)
Troubleshooting
- How much memory is used by each video stream?
- Why won't my Box register itself?
- The Box VM won't start with error message "VT-x is disabled in the BIOS"
- How does Camio work with analog cameras?
- How can I reseat the GPU on my 1700 series Camio Box?
- What health monitoring dashboards are available?
Using Camio
Getting Started
- How do I get started with Camio?
- How do enterprise deployments typically get started?
- How do I connect Access Control Systems to Camio for tailgating detection, door alarm verification, and contact tracing
- How does the Camio team help with my evaluation / PoC?
- How do I enter dates, times, and time ranges in the Search Box?
- How do I set up a zone?
Viewing your Video
- How can I zoom and pan while playing video?
- Can I stack Events together when they're related?
- How can our SOC display Events from all accounts as they happen?
- How can I tell which Events I've already reviewed?
- How can our SOC video wall display important Events as they happen?
- How can I easily find an account among hundreds of accounts?
Alerts
- How do I get Alerts from Camio in Slack?
- How do I get tailgating alerts?
- How do I get alerts?
- How do I get alerts only for specific times of the day?
- How do I turn alerts on/off?
- How do I change how I get alerts?
Troubleshooting
- What is the minimum Pixels Per Foot (PPF) for counting people and vehicles?
- How can I change the minimum distance and duration for social distancing detection?
- What is the minimum PPF for mask detection?
- How do I exclude reflections of people from social distancing detection?
- How do I see all Group accounts that have shared with me as a member of the Group?
- How can I improve the object classification in my feed?
Security and Privacy
- How can I disable sharing via link and downloads?
- How can I share a group of cameras?
- How does Camio detect tailgating without PII or biometrics?
- How do I switch my account to use Google for sign in?
- How do I enable two-factor authentication (2FA or 2-Step Verification)?
- Why isn't Camio Box working on my corporate network?
Payments
- How do I subscribe and pay?
- Can I pay for all accounts on my domain with a single invoice?
- How do I update payment information
- What is usage-based billing?
- How can I see actual usage in a billing period?
- How do I change the number of cameras on my subscription?
Applications
- Current Occupancy Count API and page
- Exporting incidents to Moogsoft
- Exporting logs to Splunk
- Automated data warehouse integration with BigQuery and Power BI
- Contact tracing with Camio
- COVID-19 Social Distancing and Mask Detection
Didn't find what you need?
Contact us or visit camio.com