Using Camio
Getting Started
- How do I get started with Camio?
- How do I set up a zone?
- How does Camio learn what's important to me?
- Can I teach Camio to use my own labels?
- What is the Camio Daily?
- How do I share my video?
Viewing your Video
- What apps are available for Camio?
- How do I play events on Camio Mobile?
- How do I search my video?
- Why is the video of my event choppy?
- How do I live-stream my Box-connected camera?
- How do I live-stream my app-based camera?
Cameras
- How do I record with Camio apps?
- Can I lock my screen while recording with my computer's Web Browser?
- How do I turn audio recording ON or OFF?
- How do I turn recording ON/OFF remotely?
- How can I tell Alexa (Amazon Echo) to turn recording ON or OFF?
- Can I record with a Kindle Fire?
Alerts
Delegated Recording
Troubleshooting
- Do I lose my thumbs up/down training when Events are deleted?
- The Guest I added can't view my account. Why?
- I can't access the Camio app for iOS - it just shows a spinner
- How do I fix video that's rotated or upside-down?
- Why am I not getting alerts?
- Why is my iPad camera zoomed-in too close?
Security and Privacy
- Can anyone else see my videos?
- How does Camio secure my encrypted video content?
- How can I lock my iPad or iPhone while I'm away?
- How do I reset my password?
- How do I delete particular events with the Camio Mobile app?
- How do I permanently delete my video and images?
Camera Installation
Payments
- What is usage-based billing?
- How do I change the number of cameras on my subscription?
- How much does Camio cost?
- What influences the price of Camio?
- Where do I view my billing information?
- How do I choose which camera(s) record video history?
Applications
- Video surveillance for the Security Operations Center (SOC)
- Video surveillance evidence in court
- MPAA Content Security Program Content Security Best Practices Common Guidelines for Physical Security
- PCI DSS Compliance Requirement 9: Restrict physical access to cardholder data
- Oregon State Law OAR 845-025-1450 requirement for Cannabis dispensaries
- Rules of the Idaho State Board of Pharmacy (90-day retention)
Camio Box
Setup
- I have my Camio Box. What do I do next?
- Camio Box Frequently Asked Questions (FAQ)
- What are the USB ports on Box used for?
- How do I disable audio recording?
- How do I enable face recognition?
- How can I record only at scheduled times of the day?
Cameras, DVRs, NVRs, VMSs
- Can I import cameras from a CSV file?
- How do I export cameras as a CSV file?
- How do I create a CSV file for bulk import setup of video streams?
- How can I add a camera that can't be found via network scan?
- How do I change the stream settings of a Reolink camera?
- Using Hikvision DS-7600 series NVRs with Camio Box
Batch Import
Troubleshooting
- My video streams don't work even though my configuration is confirmed correct. What now?
- Why is face recognition sometimes inaccurate?
- Why is my Box offline? How do I fix it?
- Why am I missing video? (it's playing images only)
- Why won't my video play in a Web Browser?
- Why isn't Camio Box finding my cameras on the network?
Camio-ready Dashcams
Setup
Troubleshooting
Other Cameras
Setup (DEPRECATED)
- How can I set up my Sharx camera using my web browser?
- How do I join a Sharx camera to my WiFi network using my browser?
- How do I set up some other Network IP Camera?
- How do I set up Vivotek FD8136 cameras?
- How do I set up a Vivotek PZ7111/PZ7112/PZ7121/PZ7122
- How do I set up a Mobotix T25, Mobotix S15
Troubleshooting
Partners
Partner Setup
- What's the technical overview of Camio?
- How do I set up my own site powered by Camio?
- How do I connect Camio to my Stripe account?
- How do I create subscription plans?
- How do my Stripe Plans specify features and service levels?
- Can I offer particular subscription plans only to selected customers?
Support
- How can I verify that Box has been upgraded to the latest firmware?
- How can I diagnose customer configuration problems?
- How can I diagnose object labeling and OCR problems?
- Can I download training data for my own Machine Learning classifiers?
- Can I extract high resolution Croppings of the motion regions if they weren't extracted originally?
- How do I correct the features and service levels of a Plan?
Didn't find what you need?
Contact us or visit camio.com