Partners
Partner Setup
- What's the technical overview of Camio?
- How do I set up my own site powered by Camio?
- What does a private-labeled site powered by Camio include?
- What are the options for billing and invoicing?
- How do I connect Camio to my Stripe account?
- What determines the price of Camio?
Support
- Camio Description of Services
- What are the prerequisites for Tier 2 support?
- How do I make the Camio Box 1130A SD Card easily accessible?
- Where is the Data Sheet for Camio Box?
- How can I prepare the installation prior to arriving at the customer site?
- What's the minimum information needed for a remote installation?
Developer Tools
- How do I create a Physical Access Control System integration? (Developer's Guide)
- Can I use the web app without any login / sign-in prompt?
- How do I exclude specific cameras from Hook callbacks?
- How do I limit Hook callbacks to certain times of day?
- How do I register callback endpoints for my domain?
Camio Box
Setup
- Installation and Setup for Gyms
- What hostnames must a firewall permit for use of Camio Flex
- How do I install MicroK8s for Camio Flex?
- How do I setup Camio on my Oracle Cloud Infrastructure (OCI)?
- What are the deployment options for Camio Box gateways?
- How do I set up the Camio Box 1530A?
Cameras, DVRs, NVRs, VMSs
- How do I transfer cameras to a new Camio Box?
- How do I connect the Milestone VMS to Camio?
- Can I import cameras from a CSV file?
- How do I export cameras as a CSV file?
- How do I create a CSV file for bulk import setup of video streams?
- How can I add a camera that can't be found via network scan?
Advanced Topics
- Bring Your Own Storage (BYOS) with AWS S3 Cloud Storage
- Can Camio boxes support NIC bonding?
- Bring Your Own Storage (BYOS) with Backblaze B2 Cloud Storage
- Bring Your Own Storage (BYOS) with Google Cloud Platform
- How do I set a login policy screen?
- How do I enable Simulcast for Avigilon cameras connected to ACC?
Troubleshooting
- How do I fix my Hikvision NVR's garbled RTSP streams?
- My Dahua NVR is still using H.265 even though I've requested H.264. How do I fix that?
- Why is my Axis camera showing 404 Not Found?
- Camio Box Returns, Exchanges, and RMAs
- How much memory is used by each video stream?
- Why won't my Box register itself?
Using Camio
Getting Started
- How do I get started with Camio?
- How do enterprise deployments typically get started?
- How do I connect Access Control Systems to Camio for tailgating detection, door alarm verification, and contact tracing
- How does the Camio team help with my evaluation / PoC?
- How do I enter dates, times, and time ranges in the Search Box?
- How do I set up a zone?
Viewing your Video
- How do I see the access control events associated with video?
- How can I zoom and pan while playing video?
- Can I stack Events together when they're related?
- How can our SOC display Events from all accounts as they happen?
- How can I tell which Events I've already reviewed?
- How can our SOC video wall display important Events as they happen?
Alerts
- Tailgating Alerts for Gym Owners and Managers
- How do I get Alerts from Camio in Slack?
- How do I get tailgating alerts?
- How do I get alerts?
- How do I get alerts only for specific times of the day?
- How do I turn alerts on/off?
Troubleshooting
- How do I see the count of all streams across all locations?
- How do I replace a camera?
- What's the maximum length of a camera name?
- What is the minimum Pixels Per Foot (PPF) for counting people and vehicles?
- How can I change the minimum distance and duration for social distancing detection?
- What is the minimum PPF for mask detection?
Security and Privacy
- How can I disable sharing via link and downloads?
- How can I share a group of cameras?
- How does Camio detect tailgating without PII or biometrics?
- How do I switch my account to use Google for sign in?
- How do I enable two-factor authentication (2FA or 2-Step Verification)?
- Why isn't Camio Box working on my corporate network?
Payments
- How do I subscribe and pay?
- Can I pay for all accounts on my domain with a single invoice?
- How do I update payment information
- What is usage-based billing?
- How can I see actual usage in a billing period?
- How do I change the number of cameras on my subscription?
Applications
- Camio User Guide for Kisi: Tailgating detection and real-time video search
- Camio User Guide for Genetec: Tailgating detection and real-time video search
- Camio User Guide for Lenel S2 NetBox: Real-time video search
- Occupancy Sampling
- Luminance Sampling
- Why isn't my Openpath integration showing user email addresses anymore?
Didn't find what you need?
Contact us or visit camio.com