Partners
Partner Setup
- What's the technical overview of Camio?
- How do I set up my own site powered by Camio?
- What are the options for billing and invoicing?
- How do I connect Camio to my Stripe account?
- What determines the price of Camio?
- How do I estimate the price of Camio SaaS and hardware?
Support
- Why are more Events uploaded via lazy indexing than I requested?
- What is lazy indexing and how does it reduce SaaS fees?
- How can I administer a Box registered to a customer?
- How can I diagnose motion detection problems?
- What Video Analytics (aka Video Content Analysis) does Camio perform?
- What are the command priority values shown for upload queues?
Developer Tools
Camio Box
Setup
- What information do I need to know prior to setup?
- I have my Camio Box. What do I do next?
- Camio Box Frequently Asked Questions (FAQ)
- What are the USB ports on Box used for?
- How do I disable audio recording?
- How do I enable face recognition?
Cameras, DVRs, NVRs, VMSs
- Can I import cameras from a CSV file?
- How do I export cameras as a CSV file?
- How do I create a CSV file for bulk import setup of video streams?
- How can I add a camera that can't be found via network scan?
- How do I change the stream settings of a Reolink camera?
- Using Hikvision DS-7600 series NVRs with Camio Box
Batch Import
Troubleshooting
- How can I tell whether Box has a connection to the Internet?
- What do the restart log messages on my /tools/accounts page mean?
- Can I upload Events as a single video?
- My Box is in the desert. How can I know when the Box is too hot?
- My video streams don't work even though my configuration is confirmed correct. What now?
- Why is face recognition sometimes inaccurate?
Using Camio
Getting Started
- How do I enter dates, times, and time ranges in the Search Box?
- How do I get started with Camio?
- How do I set up a zone?
- How does Camio learn what's important to me?
- Can I teach Camio to use my own labels?
- What is the Camio Daily?
Viewing your Video
- How can our SOC video wall display important Events as they happen?
- How can I easily find an account among hundreds of accounts?
- Can I mark Events as "suspicious" or "reviewed" for SOC triage?
- Which logical operators can I use in search queries?
- Can I sort the order in which cameras appear in Live View?
- What apps are available for Camio?
Cameras
- Why isn't video recorded with the iOS and Android apps anymore?
- How do I record with the Camio app?
- Can I lock my screen while recording with my computer's Web Browser?
- How do I turn audio recording ON or OFF?
- How do I turn recording ON/OFF remotely?
- How can I tell Alexa (Amazon Echo) to turn recording ON or OFF?
Alerts
- How do I get alerts?
- How do I get alerts only for specific times of the day?
- How do I turn alerts on/off?
- How do I change how I get alerts?
- What type of Events can be detected automatically for Alerts?
- Can I get alerts even when I'm not recording to the cloud?
Delegated Recording
Troubleshooting
- Do I lose my thumbs up/down training when Events are deleted?
- The Guest I added can't view my account. Why?
- I've been added as a Guest on an account I don't want to see regularly. How can I remove it?
- I can't access the Camio app for iOS - it just shows a spinner
- How do I fix video that's rotated or upside-down?
- Why am I not getting alerts?
Security and Privacy
- Which servers does Camio Box access in its outbound network requests?
- Can anyone else see my videos?
- How does Camio secure my encrypted video content?
- When I label Croppings for training data, can any other person see those images?
- How is my credit card protected?
- How can I lock my iPad or iPhone while I'm away?
Camera Installation
Payments
- Can I pay for all accounts on my domain with a single invoice?
- How do I update payment information
- What is usage-based billing?
- How can I see actual usage in a billing period?
- How do I change the number of cameras on my subscription?
- How much does Camio cost?
Applications
- BCC-LIC-018 #5. Provide a description of the video surveillance system
- Bureau of Cannabis Control Regular Regulations - § 5044. Video Surveillance System
- Video surveillance for the Security Operations Center (SOC)
- Video surveillance evidence in court
- MPAA Content Security Program Content Security Best Practices Common Guidelines for Physical Security
- PCI DSS Compliance Requirement 9: Restrict physical access to cardholder data
Camio-ready Dashcams
Setup
Troubleshooting
Other Cameras
Setup (DEPRECATED)
- How can I set up my Sharx camera using my web browser?
- How do I join a Sharx camera to my WiFi network using my browser?
- How do I set up some other Network IP Camera?
- How do I set up Vivotek FD8136 cameras?
- How do I set up a Vivotek PZ7111/PZ7112/PZ7121/PZ7122
- How do I set up a Mobotix T25, Mobotix S15
Troubleshooting
Didn't find what you need?
Contact us or visit camio.com