Troubleshooting
Tips for resolving problems when using Camio Box
- How do I fix my Hikvision NVR's garbled RTSP streams?
- My Dahua NVR is still using H.265 even though I've requested H.264. How do I fix that?
- Why is my Axis camera showing 404 Not Found?
- Camio Box Returns, Exchanges, and RMAs
- How much memory is used by each video stream?
- Why won't my Box register itself?
- The Box VM won't start with error message "VT-x is disabled in the BIOS"
- How does Camio work with analog cameras?
- How can I reseat the GPU on my 1700 series Camio Box?
- What health monitoring dashboards are available?
- What are the meanings of the various stream "status" codes?
- How can I tell whether Box has a connection to the Internet?
- What do the restart log messages on my /tools/accounts page mean?
- Can I upload Events as a single video?
- My Box is in the desert. How can I know when the Box is too hot?
- My video streams don't work even though my configuration is confirmed correct. What now?
- Why is my Box offline? How do I fix it?
- Why am I missing video? (it's playing images only)
- Why won't my video play in a Web Browser?
- Why isn't Camio Box finding my cameras on the network?
- How many video streams can one Camio Box handle?
- How do I know that a Box can handle more video streams?
- How do I login to Camio Box?
- How do I reduce costs and bandwidth usage?
- How can I diagnose problems with my video streams?
- Why isn't Camio detecting important motion?
- Why is there a time gap in my recorded video?
- Can I force Camio to ignore motion in specific zones?
- Why do I see snapshot images instead of videos? How can I force HD video always?
- Can I use host names in the RTSP Server fields?