What are the meanings of the various stream "status" codes?

Codes and Descriptions

Code Description Fix
100 The stream is initializing, we have started the connection attempt. Wait 12-20 seconds for a stable stream state to be reached.
200 Connected and operating normally, 'online'. N/A
400 A '400: Bad Request' was returned from the camera. Check that the RTSP-URL is valid.
400 (2) Server returned a 4XX error that we don't recognize, so it's listed as 400. Check that the RTSP-URL is valid, contact support@camio.com
401 Authentication error. Check the username and password.
402 Plan subscription expired Check payment status at https://camio.com/account
403 Server returned a 403.X error that we don't recognize Check which type of 403 error: See this Wikipedia page and contact support@camio.com
404 Either the host was found and we were unable to connect to the stream, or the server returned 404. Check the RTSP-URL form, ensure that the IP-address for the camera is correct. Check to make sure the camera has no lost power or network connection. Try power cycling the camera.
408 The camera connection timed out. We found the host and tried to get the stream but didn't get any data in time.   Camio requires that a keyframe is produced at least every 60 seconds, check the camera encoding settings to ensure the GOP interval is less than 60*FPS of camera. Can also be caused by vendor-specific encoding technology (like "ZipStream").
455 invalid method reported during RTSP set up process / error during RTSP handshake. This may mean that the camera is unable to serve another RTSP stream. Check for "Dual Mode" on Avigilon cameras or use Camio Simulcast instead. 
500 Internal camera error, 500 code returned. (e.g. "Invalid data found when processing input" when the stream is encrypted, using a codec that's not H.264, or has a poor TCP connection, or incorrect port for RTSP url) Contact support@camio.com


Support Page

Your Support page https://camio.com/tools/accounts shows stream statistics and status codes described in the table above.

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