Support
Support tools for partners
- How can I get help from the Camio team with a bug or issue?
- How many DIY Detectors can run concurrently at the edge?
- Edge, Hybrid, and Cloud Deployments
- Camio Description of Services
- What are the prerequisites for Tier 2 support?
- How do I make the Camio Box 1130A SD Card easily accessible?
- Where is the Data Sheet for Camio Box?
- How can I prepare the installation prior to arriving at the customer site?
- What's the minimum information needed for a remote installation?
- What's the checklist to prepare for remote installation?
- How do I count people, vehicles, or social distancing incidents?
- How do I define the floor plane 3D Grid for object counting, tailgating detection, and social distancing detection?
- What's the optimal setup for measuring parking space utilization?
- What's the optimal setup for tailgating detection?
- Can I assign a Box a static IP on the network without registering the Box?
- How do I lower motion sensitivity?
- What is lazy indexing and how does it reduce SaaS fees?
- Why are more Events uploaded via lazy indexing than I requested?
- How can I reduce costs by using query-match indexing?
- How can I administer a Box registered to a customer?
- How can I diagnose motion detection problems?
- What Video Analytics (aka Video Content Analysis) does Camio perform?
- What are the command priority values shown for upload queues?
- What is the definition of each counter?
- How can I change the account names displayed in the Search Panel?
- How can I verify that Box has been upgraded to the latest firmware?
- How can I diagnose account configuration problems?
- How can I diagnose object labeling and OCR problems?
- How do I report specific problems to Camio using examples from an account?
- How do I reduce the chances of a false negatives in Motion Detection?