Troubleshooting

Tips to resolve common problems.

• How do I see the count of all streams across all locations?
• How do I replace a camera?
• What's the maximum length of a camera name?
• What is the minimum Pixels Per Foot (PPF) for counting people and vehicles?
• How can I change the minimum distance and duration for social distancing detection?
• What is the minimum PPF for mask detection?
• How do I exclude reflections of people from social distancing detection?
• How do I see all Group accounts that have shared with me as a member of the Group?
• How can I improve the object classification in my feed?
• Do I lose my thumbs up/down training when Events are deleted?
• The Guest I added can't view my account. Why?
• I've been added as a Guest on an account I don't want to see regularly. How can I remove it?
• Why am I not getting alerts?
• Email verification failed. Now what?
• They replaced my WiFi router. Now what?
• How do I factory-reset my Sharx SCNC3605, SCNC3805, SCNC3905 outdoor camera?
• How can I get remote desktop support from Camio?