Codes and Descriptions
| Code | Description | Fix |
| 100 | The stream is initializing, we have started the connection attempt. | Wait 12-20 seconds for a stable stream state to be reached. |
| 200 | Connected and operating normally, 'online'. | N/A |
| 400 | A '400: Bad Request' was returned from the camera. | Check that the RTSP-URL is valid. |
| 400 (2) | Server returned a 4XX error that we don't recognize, so it's listed as 400. | Check that the RTSP-URL is valid, contact support@camio.com |
| 401 | Authentication error. | Check the username and password. |
| 402 | Plan subscription expired | Check payment status at https://camio.com/account |
| 403 | Server returned a 403.X error that we don't recognize | Check which type of 403 error: See this Wikipedia page and contact support@camio.com |
| 404 | Either the host was found and we were unable to connect to the stream, or the server returned 404. | Check the RTSP-URL form, ensure that the IP-address for the camera is correct. |
| 408 | The camera connection timed out. We found the host and tried to get the stream but didn't get any data in time. | Camio requires that a keyframe is produced at least every 60 seconds, check the camera encoding settings to ensure the GOP interval is less than 60*FPS of camera. Can also be caused by vendor-specific encoding technology (like "ZipStream"). |
| 500 | Internal camera error, 500 code returned. | Contact support@camio.com |
When you look on your https://camio.com/boxes page you will see that each camera has a list of stream statistics.
The "status" field will contain a numeric code describing the current state of the stream. The codes are defined and described in the table at the top of this article.
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