How do I retrieve all Events regardless of my auto-upload query filter?

Time range queries

Query-match indexing saves bandwidth and money by uploading and indexing only the Events that match your query filters like:
human or vehicle 10pm to 6am.

However, if you occasionally need to retrieve Events outside of the criteria defined by your event_auto_upload_query_filter, for example, to see everything that happened between 8am and 9:30am on June 10th on cam 1 and cam2, then perform a time range query to initiate the upload like this:
8am to 9:30am June 10th cam1 cam2 

Specify the minimum time range and set of cameras needed for your forensic investigation. To avoid accidental retrieval of large blocks of time, any query without the tag:box search operator will trigger a prompt like this:


Clicking the button will reissue the query using the tag:box search operator as an explicit request to retrieve all content that matches your query from any Box on your account.

24x7 Continuous Video History

The Box gateway records all video continuously using the full capacity of the local disc.

So you can still view all video from 11am to noon, even when nothing moved, by using the keyword all with a time range query like this:
all 11am to noon

If no Events have been uploaded in that time range, then you'll see a prompt to reissue your query using the tag:box operator. However, if some but not all Events in the requested time range have already been uploaded, then you need to force the upload of all the other Events with the tag:box search operator in a query like this:
all 11am to noon tag:box

Once the video Events are uploaded to the cloud, they are retained in the cloud only until they become as old the purge boundary of your retention period. For example, if you have 30-day video history, and you request the upload of Events that happened 17 days ago, then those uploaded Events will be deleted in 13 days unless you save or download them.

Large requests

If you need to retrieve a lot of Events from a lot of cameras over a longer period of time, please see this utility.

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