Why isn't my Openpath integration showing user email addresses anymore?

If your tailgating notices are no longer substituting {{user}} with the user's email address obtained from Openpath, then the likely cause is an expired authorization token. To fix this, please:

  1. Delete the userId shown on your integration settings pageat:

  2. Login again using your Openpath credentials and press the Save button at the bottom:

We're working to diagnose and fix the reason that these tokens are not refreshing automatically, but the two steps above fix the problem until then.


Have more questions? Submit a request