The remote installation of Camio usually takes 45-90 minutes. Everything can be done remotely with the exception of plugging in any new Ethernet cable(s). This list of information, technical requirements, and tools will ensure that you're ready for the remote installation.
Please make sure your team’s Network Administrator is available during the installation process.
Minimum information required
- Collect this minimum information required for remote installation. It's easiest to collect the camera names and IP addresses the spreadsheet template used for CSV import of cameras.
- Internet connection
Firewall problems ranging from MAC filters to DHCP restrictions are common causes of problems outlined in Why isn't Camio Box working on my corporate network?
- The VM provisioned with the right CPU and memory
The Box VM needs CPU and Memory proportionate to the stream count and resolution. Make sure you've allocated the resources required outlined in How do I tune my Camio Box VM to match the number of connected video streams?
- Box VM network interface can communicate with the camera LAN
The Camio Box VM must have a LAN port that can talk to the cameras. The simplest and most common way to achieve that is to use the same subnet. See the Box network_cidr_definition on the Support page (https://camio.com/tools/accounts) to compare a camera IP address to your Box IP address to make sure both IP addresses are on the same subnet. Simple pre-flight test: Can you open one camera's RTSP URL using VLC from the VM host machine?
- Usernames and passwords
This is the most common problem of all. If the username and password of a camera are unknown, then the camera often must be reset to factory default, which can only be done in-person. So it's critical to know the admin username and password of all cameras.
To make screen sharing simple with copy/paste of information and URLs to avoid typos and voice instruction errors, get Zoom installed on the computer to be used to access both the VM host computer and the camera LAN.
Recommended 3rd Party Tools
- Zoom Client for Meetings - for remote support with Camio
- VLC Media Player - for testing an RTSP stream manually
- A network scanning utility (only if your Box isn't online to scan with its own tool) such as Advanced IP Scanner or Angry IP Scanner - for finding IP’s and MACs of local devices on the network
- ONVIF Device Manager - for finding ONVIF compliant NVRs and Cameras and their RTSP stream URL